Return policy

If the product received is not to your liking or the size does not suit you, you can change it to another size or another product. All you have to do is notify us by email at office@masima.ro that you want to change the purchased product and we will tell you how to proceed. numesite.ro offers you a term of 14 calendar days in which to decide if you want to change the product or keep it. Round trip transportation is borne by the customer.

If you want to change the product you must make sure that:

the product is in the original packaging (please pack the original packaging in a bag or paper before sealing it with adhesive tape - we will not accept products that have adhesive tape directly on the original packaging)

tags were broken

the product is undamaged and shows no signs of wear or use and is in working order

ATTENTION: exchange products will be shipped only after we receive the products initially sent to you and are checked by our colleagues in the warehouse

You have the right, according to article 9 par. 1 of the Government Ordinance no. 34 of June 12, 2014 on consumer rights in contracts concluded with professionals, to withdraw from contracts concluded at a distance, without specifying the reasons, within 14 days from the date on which you or a third party, other than the carrier, indicated by you, in physical possession of the products / of the last product.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, using an unequivocal statement sent by e-mail to office@masima.ro.

If you agree to exercise this right, you have the following obligations:

to return the purchased product in the original packaging (please wrap the original packaging in a bag or paper before sealing it with adhesive tape - we will not accept products that have adhesive tape glued directly on the original packaging), the labels do not have has been broken, the product is undamaged and shows no signs of wear or tear and is in the condition in which you received it.

return all documents that came with the product

If the product was purchased in a promotion that includes a gift product, you must return the gift product.

Please contact us by phone 0768044944 or by email at office@masima.ro, in order to communicate the return address of the product and to provide you with the necessary details regarding the contact of the courier company.

The return deadline is met if the products are returned before the expiration of the 14-day period.

You will have to bear the direct cost of returning the products.

Please note that for hygiene reasons, beverage bottles and underwear cannot be returned.

The return of the equivalent value will be made within a legal term of maximum 14 calendar days from the date on which we are informed about your decision to withdraw from this contract according to OG34 / 2014. Refunds may be deferred until receipt of the product sold or proof of shipment. This paragraph does not infringe consumer rights.